Effective Date: 30-06-2025 Last Updated: 30-06-2025
These Vendor Terms of Use (“Agreement”) govern the access and use of the vendor services provided by Dson Enterprises (“we”, “us”, “our”, or “Dson Mart”) on the marketplace platform www.dsonmart.com (“Platform”). By registering as a vendor, listing products, or selling through our Platform, you (“Vendor”) agree to be legally bound by the terms of this Agreement.
1. Eligibility and Vendor Onboarding
Vendors must provide accurate, up-to-date business details, including GSTIN (if applicable), PAN, bank details, and identity proof.
All vendors must undergo verification and receive approval from Dson Mart before listing any products.
Vendors must accept and comply with the Vendor Packaging Rules & Instructions.
Vendors are responsible for the accuracy of their product listings, pricing, descriptions, and inventory.
No counterfeit, prohibited, or restricted products are allowed on the Platform.
All communications and transactions with Dson Mart customers must be conducted only through the Platform.
Direct customer contact, sharing of contact details, or order fulfillment outside the Platform is strictly prohibited.
3. Packaging and Shipping
Vendors must use only the approved Dson Mart packaging materials for all orders.
No vendor-specific branding, leaflets, contact information, or promotional materials shall be included in the package.
Any vendor found violating packaging instructions may face action, including payment holds, penalties, or account suspension.
4. Order Fulfillment and Dispute Resolution
Vendors are expected to process and dispatch orders as per SLA timelines defined by the Platform.
In the case of order disputes (e.g., complaints, return issues, quality concerns), the final decision will rest solely with Dson Enterprises.
Vendors agree to fully cooperate with Dson Mart’s customer service and dispute resolution team.
5. Payment Terms
Payouts to vendors are subject to a minimum payment threshold defined by Dson Mart.
Vendors must wait until the threshold is met to initiate any withdrawal.
No claims or demands for payouts below the threshold will be entertained.
Dson Mart may hold or delay vendor payments in case of:
Policy violations
Ongoing disputes
Negative customer feedback
Breach of any terms mentioned herein
6. Policy Changes and Modifications
Dson Enterprises reserves the absolute right to modify, update, or change any part of this Vendor Agreement at any time without prior notice.
No legal objection or challenge will be entertained in respect of such modifications.
Vendors are advised to regularly check this page for updates. Continued use of the platform implies acceptance of the revised terms.
7. Violation & Penalties
If any vendor breaches any clause of this agreement or fails to comply with Dson Mart’s rules:
Dson Enterprises reserves the right to withhold payments, suspend the account, remove products, or apply monetary penalties based on the severity of the violation.
Penalty structure may vary depending on the nature and frequency of violations.
Repeated offenses may result in permanent account termination.
8. Governing Law & Jurisdiction
This Agreement shall be governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the competent courts of Ahmedabad, Gujarat.
9. Contact Information
If you have any questions or require clarification about this Agreement, contact:
