At DsonMart, we are committed to delivering your orders quickly, safely, and efficiently — no matter where you are! Our DsonMart Shipping and Delivery policy is designed to ensure transparency and customer satisfaction at every step.
🚚 Shipping Policy
Processing Time: All orders are processed within 1–2 business days (excluding weekends and holidays). You’ll receive an email confirmation once your order is dispatched.
Delivery Timelines: Typical estimated delivery times under DsonMart Shipping and Delivery:
Metro cities: Approx 4-9 business days
Non-metro cities & towns: Approx 5-10 business days
Remote areas: Approx 8-15 business days
Some pincodes: More than 15 days
Delivery timelines are estimates and may vary based on courier partner, location, and serviceable pincodes. In certain areas, delivery may take up to 15 business days.
🌍 Delivery Coverage
We deliver across India and internationally. Please ensure your delivery address is accurate and complete to avoid delays.
🚚 Shipping Partners
Our trusted logistics partners include Delhivery, Blue Dart, DTDC, India Post, and others—ensuring safe and prompt deliveries under the DsonMart Shipping and Delivery network.
💰 Shipping Charges
Free Shipping: On orders above ₹1999
Standard Shipping: ₹20 – ₹99, based on product size and delivery location
International Shipping: Charges vary based on country and weight. Final charges will be shown at checkout.
📦 Order Tracking
You’ll receive a tracking link via email or SMS once your order is shipped. You can also track your order anytime through your Dson Mart account dashboard.
❗ Transit Delays & Courier Issues & Exceptions
Once an order is dispatched, delivery is managed by third-party courier partners. In rare cases of extended transit delays or lost shipments, courier investigations may take up to 30–45 days. Refunds or replacements, if applicable, will be processed only after the courier investigation is completed.
In rare cases like natural disasters, strikes, or lockdowns, delivery may be delayed. We will notify you in advance if such issues arise.
RTO Clause
If delivery fails due to incorrect address, unavailability, or refusal by the customer, applicable forward and reverse shipping charges will be deducted from any eligible refund or wallet credit.
Damaged Parcel at Delivery
Customers are advised to inspect the parcel at the time of delivery. If the package appears damaged or tampered with, please refuse delivery or mark it as ‘Damaged’ and contact support on the same day.
🔄 Returns and Replacements: For info on returns, please visit our Returns & Refunds page.
If you have any questions about your order or delivery status, feel free to contact our support team at support@dsonmart.com.
