Effective Date: 30 June 2025 Last Updated: 25 October 2025
At Dson Mart, your trust and satisfaction are our highest priorities. We maintain complete transparency to ensure your shopping experience remains safe, fair, and reliable. This policy governs all returns, cancellations, and refund requests for purchases made through www.dsonmart.com (“Website”).
1. General Return Eligibility
A return request may be raised if the delivered product is defective, damaged, incorrect, or not as described.
Requests must be submitted within seven (7) calendar days from the date of delivery.
The item must be unused, unwashed, undamaged, and returned in its original packaging, including all tags, labels, and accessories.
Certain product categories, such as personal care, beauty, hygiene items, intimate wear, perishables, and electronics, may have additional or restricted return conditions (see Section 5).
Items are considered returnable only when explicitly marked as “Returnable” at the time of purchase. Products not marked as “Returnable” are deemed non-returnable and ineligible for return or refund under this policy.
2. Mandatory Unboxing Video Requirement
For any return, refund, or damage-related claim, customers must provide a clear, continuous unboxing video recorded from the moment of opening the sealed parcel until the product is fully revealed and inspected.
The video must clearly show:
The outer packaging, shipping label, and product condition upon delivery.
The entire unboxing process without interruption or editing.
Claims without an authentic and complete unboxing video will not be eligible for review, replacement, or refund under this policy.
The unboxing video serves as primary proof of claim in case of disputes involving product damage, shortage, or incorrect item delivery.
3. How to Request a Return or Cancellation
You may initiate a return or cancellation request by:
Logging in to your Dson Mart account and selecting the relevant order.
Following the on-screen return/cancellation process.
Please review this policy in full before submitting your request.
4. Return Shipping
Customers are responsible for return shipping costs unless the product was defective, damaged, or incorrect due to Dson Mart’s error.
All return shipments must be securely packaged and sent to: Dson Enterprises 348, Satva Icon, Vastral Circle Vastral, Ahmedabad – 382418
Dson Mart will not be liable for loss or damage during return transit caused by improper packaging or handling.
5. Refund Method & Timelines
Refunds are processed within 7–10 business days after the returned item is received and verified.
Approved refunds are credited in the form of Dson Coins to your Dson Wallet.
Dson Coins can be used for future purchases on the website and remain valid unless otherwise stated.
In rare cases where a bank refund is legally necessary (e.g., duplicate payment, transaction failure), it will be processed to the original payment method.
6. Special Category Return Conditions
Personal care, cosmetics, and hygiene products are strictly non-returnable once opened or tampered with.
Electronics products may require inspection and verification by an authorized brand service center before any return or refund is approved. In such cases, customers must provide a continuous unboxing video clearly showing that the product is not functioning from the moment of unboxing through the demonstration of the issue, without any interruption or edits.
Product-specific return eligibility and instructions will be clearly displayed on each product page.
7. Dispute Resolution
Dson Enterprises reserves the exclusive right to make the final decision on any return, replacement, or refund request.
Customers agree to accept and abide by Dson Mart’s decisions as part of the terms of use of our platform.
Any misuse of the return policy, fraudulent claim, or false unboxing video submission may result in account suspension and legal action under applicable laws.
We guarantee that all listed products are authentic and sourced from genuine suppliers with valid GST invoices. Our website is SSL-encrypted to ensure secure transactions and protect your personal data.
